SHIPPING & RETURNS

SHIPPING

Many of our jewellery items are made to order. All orders will be dispatched within 2-3 working days. We carefully pack your jewellery and each piece comes with a gift box or bag. For privacy and security, orders are posted in unbranded outer packaging, so only you will know the loveliness that’s inside, and can easily purchase a sneaky gift for a loved one you live with!

IRELAND SHIPPING

We are delighted to offer FREE standard shipping on all orders over €75.  Orders below €75 will be charged a flat rate of €3 for Republic of Ireland shipping.

INTERNATIONAL SHIPPING

We are delighted to offer FREE standard international shipping on all orders over €75. All International orders below €75 will be charged a flat rate of €8.

Please note overseas deliveries may be subject to import duties and/or taxes, which will be the responsibility of the purchaser.

ESTIMATED DELIVERY TIMES FOR ORDERS

Republic of  Ireland: 1-3 days

United Kingdom: 5-7 days

Rest of Europe: 5-10 days

United States: 1-2 weeks

Australia: 2-3 weeks

Rest of world: 2-4 weeks

EXCHANGE AND RETURNS

We offer a 30 day return and exchange policy from the date your jewellery is delivered. We want you to be completely happy with your purchase, so please get in contact with us if for any reason you are not totally satisfied, and we will endeavour to resolve any issues. We can help you to choose a new piece, adjust a piece you have purchased, or organise a refund. For hygiene reasons, we do not offer exchanges or returns on earrings.

Please take note of the measurements and dimensions that are provided for each piece of jewellery on the website – our pieces have a delicate aesthetic and items can often appear larger on screen than they do in person! We don’t want you to be disappointed because you were expecting something large and chunky, but received a dinky little miniature instead, so we endeavour to provide as much information as possible to help you decide what to buy. As items are individually handmade, measurements are approximate, and minor variations or individual differences are to be expected. You can always contact us on hello@allthefallingstars.com if you have any queries about a particular item before you purchase, and we are here to help.

Refunds will be made within five working days of receipt of the returned piece. Your bank may take up to seven working days to credit your account. Refunds will be credited to the original purchasers credit, debit card, or PayPal account.

The utmost care goes into the creation of every single piece of our jewellery, and quality is important to us. In the unlikely event that there is a craft flaw with your piece, we promise to replace it for you up to 100 days from the date of purchase.

Whooops! If you accidentally snag or damage your jewellery, don’t worry – our expert team are on hand to patch things up, and we are happy to offer repairs on your purchase if needed.

All returns must be in their original packaging and in pristine condition. Please get in touch at hello@allthefallingstars.com if you wish to return or exchange an item.

Returns should be sent back via registered post and retain proof of post and your tracking number. Unfortunately we cannot be responsible for lost or damaged return packages. Shipping or return shipping charges are not refunded unless items are returned due to a craft flaw.