SHIPPING & RETURNS

SHIPPING

We carefully pack your jewellery and each piece comes in a gift box or bag. For privacy and security, orders are posted in unbranded outer packaging, so only you will know the loveliness that’s inside!

Please allow up to three working days for dispatch of orders right now, in addition to shipping time, as many of our pieces are made to order, and we are impacted by Level 5 lockdown restrictions currently in place in Ireland.

 

IRELAND SHIPPING

We are delighted to offer FREE standard shipping in Ireland & Northern Ireland on all orders over €75. Orders below €75 are charged a flat rate of €3.50 for standard shipping. Additional shipping options are available at checkout.

 

INTERNATIONAL SHIPPING

Postal times may vary due to factors beyond our control, and unfortunately most countries are experiencing some postal delays currently due to COVID19 restrictions. 

Please read this information carefully before placing your order, as once your item has been posted, we will be unable to help in the event that you have selected a postal method that means your order will not reach you on time. Please note overseas deliveries may be subject to import duties and/or taxes, which will be the responsibility of the purchaser. 

If you select standard post on your order, and subsequently request a tracking number to monitor it’s arrival, we will be unable to provide this, as tracking numbers can only be provided when tracked post is selected at checkout. If you wish to track your package then please select tracked post – this is highly recommended at this time. Tracked post does not speed up the arrival of your package, and standard postage timeframes will still apply.

 

ESTIMATED STANDARD AND TRACKED POSTAGE TIMES FOR ORDERS (without delays)

Republic of Ireland: 1-3 days

United Kingdom: 5-7 days

Rest of Europe: 5-10 days

United States: 1-3 weeks

Australia: 2-3 weeks

Rest of world: 2-4 weeks

 

**SHIPPING TIMES MAY VARY CURRENTLY DEPENDING ON LOCAL DELAYS DUE TO COVID19 MEASURES – Customers are reporting UP TO THREE WEEK DELAYS for international postal delivery to some countries at this time**

DHL Express delivery has been added as an option at checkout for those wanting to guarantee delivery within a particular timeframe – you will receive your jewellery anywhere in the world within five working days using this shipping method.

EXCHANGE AND RETURNS

We offer a 30 day return and exchange policy from the date your jewellery is delivered. We want you to be completely happy with your purchase, so please get in contact with us if for any reason you are not totally satisfied, and we will endeavour to resolve any issues. We can help you to choose a new piece, adjust a piece you have purchased, or organise a refund. For hygiene reasons, we do not offer exchanges or returns on earrings.

Please take note of the measurements and dimensions that are provided for each piece of jewellery on the website – our pieces have a delicate aesthetic and items can often appear larger on screen than they do in person! We don’t want you to be disappointed because you were expecting something large and chunky, but received a dinky little miniature instead, so we endeavour to provide as much information as possible to help you decide what to buy. As items are individually handmade, measurements are approximate, and minor variations or individual differences are to be expected. You can always contact us on hello@allthefallingstars.com if you have any queries about a particular item before you purchase, and we are here to help.

Refunds will be made within five working days of receipt of the returned piece. Your bank may take up to seven working days to credit your account. Refunds will be credited to the original purchasers credit, debit card, or PayPal account.

The utmost care goes into the creation of every single piece of our jewellery, and quality is important to us. In the unlikely event that there is a craft flaw with your piece, we promise to replace it for you up to 100 days from the date of purchase.

Whooops! If you accidentally snag or damage your jewellery, don’t worry – our expert team are on hand to patch things up, and we are happy to offer repairs on your purchase if needed.

All returns must be in their original packaging and in pristine condition. Please get in touch at hello@allthefallingstars.com if you wish to return or exchange an item.

Returns should be sent back via registered post and retain proof of post and your tracking number. Unfortunately we cannot be responsible for lost or damaged return packages. Shipping or return shipping charges are not refunded unless items are returned due to a craft flaw.